Did stepping into a management position come naturally?
The first year of having staff was just a bit of try and see what happens and what sticks. I worried that I hadn’t learned enough about the management side of things before I opened my own business. I’ve always been a casual employee, so I had no experience with the behind-the-scenes aspect of a manager’s role.
I invested a lot of money in education. Not just technician courses but business coaching and seminars. So much so my accountant was like this is ridiculous. I felt like I needed to do it. But I did enough where it was getting to the point that it was actually silly, and I just needed to trust that I knew what I was doing.
I have since learned where my strengths are and where I’m best placed. I look to my two managers to support me in other areas and I utilise their strengths and know what they should be focused on. Then there’s the tasks that need to be outsourced to specialists, like accounts and taxes.